Frequently Asked Questions
Why your cigarettes are so cheap? Are they genuine?

We 100% guarantee the quality of the cugarettes we sell.
All the cigarettes offered for sale on our site are genuine, manufactured in Eastern Europe on authorized factories.
Accepting cryptocurrencies as payment for your order we reduce the payment processing costs which reflects on cigarettes prices.

For more detailed information or if you have any questions please don't hesitate to CONTACT US, we will reply to you whithin maximum 2 business days.

Shipping and delivery questions

All orders are sent from Europe via Airmail/Registered mail.
We ship to the following countries: Australia, USA, Canada, EU countries, UK and Other Countries (please see the full list on our Checkout page).
The average delivery time is 10 -40 days from the shipping date (depending on the destination country).
Delivery times are not guaranteed and based on our experience.
If your cigarettes are not received in time, please email us providing your order number and we will initiate a tracking procedure for your non-delivered order. If you will not receive the package and we are not able to locate it we initiate the procedure to reship/refund the order, whichever you prefer.
Tracking numbers are available for all orders.

For more detailed information or if you have any questions please don't hesitate to CONTACT US, we will reply to you whithin maximum 2 business days.

Payment questions

CoinCigs.Com accepts the following cryptocurrencies only:

Bitcoin (BTC)
Ethereum (ETH)
Litecoin (LTC)
Dash (DSH)

For information on how to buy these cryptocurrencies using a Credit Card please click HERE.

What if I want to change my order?

All orders are shipped within 3 business days since we received the payment for your order.
If you want to change or update some of the order information or ordered items you must immediately send us an e-mail with your changes. Please enclose the following information when writing about changes in your order.
-Your Order Number
-Requested changes

Changes are made only to non-Shipped orders.

Packaging details

If the order is too large, to avoid issues with the customs, it will be divided into two or more packages (the number of the cartons in a parcel depends on the ordered brand).
Due to customs regulations these parcels are sent in different days. The time between the first and the last parcel delivery is on average 3 to 10 days.

What is the minimum maximum order quantity?

We reserve the right to limit the quantity of items purchased per order on orders that use the same shipping address. We will notify you by e-mail if such limits are applied.
-Minimum order limit - 2 cigarettes cartons
-Maximum order limit - N/A
The quantity of cigarettes that can be purchased at is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur if their intention is to resell cigarettes. It is the responsibility of the Buyer to ascertain and comply with the laws relating to the purchase and use of any tobacco goods. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by a particular state or country, the consumer may want to consult with the local laws.